Paid memberships are not open and no payments are being taken. The following is the policy planned for membership launch.
Cancel future renewals
Monthly membership is planned at £2.99 per month; yearly membership at £29.99 per year. Membership renews at the selected interval until cancelled. Once subscriptions open, cancel future renewals through Manage membership in the app, or email ossdevotional159@gmail.com before your next billing date.
After an ordinary renewal cancellation, access continues until the end of the paid period. Cancelling renewal does not automatically request a refund. If a full refund is issued, the corresponding paid membership access ends.
A full refund on your first purchase
If you cancel your first membership purchase within 14 calendar days, a full refund of that initial payment will be offered. The 14 days start on the day after the purchase. This offer applies whether you chose monthly or yearly membership and whether you have started reading.
Email John with a clear request to cancel and receive the initial-purchase refund. No reason is required. Refunds under this offer will be made without undue delay and within 14 days of the cancellation request, to the original payment method unless another method is agreed, without a refund fee.
Later purchases and renewals
The first-purchase offer does not automatically apply again to renewals or later purchases. Other refund requests are considered individually. Contact John if you were charged in error, have duplicate charges, cannot access a paid service or believe the content or service is not as described. Your statutory rights are unaffected, including any refund or cancellation rights that apply in your circumstances.
How to request help
Email ossdevotional159@gmail.com with your account email, plan and receipt reference if available. You can use the wording below or any clear statement. Never send card details or a password.
To: John D. Hardwick, One Small Step
I wish to cancel my One Small Step membership.
My account email is:
My plan and purchase date are:
My receipt reference, if available, is:
I am requesting a refund of my first purchase within 14 days: yes / no.
My name and the date are:
A business correspondence address and the full purchase information will be supplied before subscriptions open. Nothing in this policy removes rights provided by applicable consumer law.